Customer Support

Have questions? We've got answers below.

Video Tutorials

  •  

    Step 1: How to Get Started

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    Step 2: ShotKam App and Wi-Fi

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    Step 3: For Mac Users

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    Step 3: For Windows PC Users

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    Step 4: Hunting Settings

  •  

    How to Improve Your Shooting

  • Frequently Asked Questions

    > Click to Download the Complete User Manual (PDF)

     

    The ShotKam app is not opening on my mobile device, what do I do?

    Download the latest ShotKam app (Version 4.0.0) from the App Store, then the app will open correctly once connected to the ShotKam's Wi-Fi. The new app version was released in October 2019 and resolves connectivity issues.

     

    Is it normal to see blurry frames (video distortion) after the recoil?

    Yes, it is normal to have 3 - 5 frames of distortion after recoil. Once the gun is shot, then 2 - 3 of the initial frames are taken as the pellets are traveling through the barrel, then the ShotKam is engineered to absorb the recoil (the entire circuit board moves) for a fraction of a second. The force of the recoil is approximately 1,000 Gs, so resonant frequencies (vibrations) take a couple picture frames to be absorbed by the electronics. The ShotKam takes 100 pictures every second, so the distortion is a few milliseconds, then you will notice the clear photo again. Some guns do have more gun debris than others, but typically changing cartridges does not make a noticeable difference.

     

    How can I see the pellets?

    If you shoot against a blue sky (contrasting background to the black pellets), then you can see the pellets and wad for about 3-4 frames. This is more of a "fun" factor rather than a helpful factor. Once the pellets go out about 10 yards, then they are too small to be seen on video. The size of the pellet is smaller than a pixel at that point. With this said, we emphasize to always study your ShotKam videos before the shot is taken. We have recently created an 8-minute YouTube video on how to study/learn from ShotKam videos if that would be of interest. We go through about 8-10 other tips on what to look for in your videos: How to Improve Your Shooting 

     

    VLC is freezing on my computer, what should I do?

    For Windows PC: We have found a new alternative to VLC Media Player called "Potplayer." It is a completely free media player that allows frame-by-frame viewing by pressing “F” (next frame) and “D” (previous frame). Please follow the steps below to install this video player onto your Windows computer:


    1. Install Potplayer from the following link: https://daumpotplayer.com
    2. In the middle of the screen there are two options to click, choose the 64-bit download. It will now begin downloading in the bottom left-hand corner of your screen.
    3. Once completed, click the download. You will be asked if English is your language, click Continue.
    4. Follow the prompts: Accept, Continue, and Next. There may be a few loading bars that quickly go away. Once you get to the page with a yellow sidebar which reads "Complete Install Potplayer," it will prompt you to hit "Close."
    5. The installer will load for about 1 minute. Once completed, it will ask you to accept the terms and continue through some more prompts. The final page will ask you to click "Install."
    6. Potplayer will then automatically open on your desktop for you to use. Save it to your Taskbar (icons at the bottom of your computer screen) by right clicking on the Potplayer icon and selecting "Pin to Taskbar."

    How to play your ShotKam videos with Potplayer:
    1. Plug ShotKam into your computer.
    2. Open Potplayer. If you cannot find it, type "Potplayer" into the search bar on the bottom left hand corner of your screen (Windows icon).
    3. Once Potplayer is open, clicked on the three dashed horizontal lines on the bottom right corner of the window.
    4. The window should then extend to the right where you can now see two tabs.
    5. Open the tab called "This PC." Next, click on SHOTKAM, and then the ShotKam folder.
    6. Click on a dated folder, then hit Ctrl + A on your computer. This will highlight all of your videos. Click Open.
    7. Use the "F" key (next frame), "D" key (backwards a frame), and the spacebar to pause/play your videos. If any of the previous 7 steps are confusing, then simply locate your videos within File Explorer (yellow folder), then right click on your mouse and choose "Open with: Potplayer." Your videos will now begin playing.

     

    For Apple Computers: We have found a new alternative to VLC Media Player called "Elmedia Player." It is a completely free media player that allows frame-by-frame viewing by pressing the left and right arrow keys on your keyboard. Please follow the steps below to install this video player onto your Mac computer:

    1. Go to Elmedia Player's website here: mac.eltima.com/elmediaplayer.html?utm_source=Google&utm_campaign=media-player
    2. Select "Download" (blue button)
    3. At the top right corner of your browser window, click on the grey down arrow to see your recent downloads.
    4. Double click on "elmediaplayer.dmg"
    5. Drag the Elmedia icon (triangles) over to the Applications Folder. This is to permanently save the video player to your Mac computer.
    6. Your Applications will automatically open, then double click the new Elmedia Player icon.
    7. Find the Elmedia Player icon (two triangles) in the Doc of your computer (bottom of your computer screen), then hold down the Control key and click the icon. Next, select Options > Keep in Dock

    To play your videos with Elmedia:
    1. Click on "File" in the top left (next to the Apple icon and Elmedia Player text)
    2. Click "Open" > Select ShotKam in the left column > SHOTKAM > Dated folders > Select your videos
    3. Now click "Open"
    4. Once videos are playing, use the spacebar on your keyboard to pause/play. Use the arrows on your keyboard to go frame-by-frame forwards and backwards.

      

    Do you offer trade-in discounts for previous models?

    Yes, if you have a 1st or 2nd Generation ShotKam, then we have special trade-in discounts available. Please email us to find out more information at Support@shotkam.com.

     

    Can I live stream video?

    Yes, the ShotKam app can live stream video, but we recommend allowing the camera time to finish saving your shot before watching it in the app (blue LED at the back of the camera will stop flashing). The ShotKam is designed to slow video down into 1/3 speed and that step is critical in order to accurately see and understand what is happening during your shot. If you watch the video live, then it will be too fast to see what happened. Instead, allow the video to finish saving in 1/3 speed, then download it and watch it frame-by-frame within the app. If you're working on a problematic station, then I would recommend staying connected to the app and downloading the videos after each shot.

    Please note that the battery will only last 1 hour if it is constantly in Wi-Fi Mode. If you have the camera in “Normal Shooting Mode” which is only 1 LED at the back, then the camera will last 5-6 hours. We typically shoot in Normal Shooting Mode, then turn it off and into Wi-Fi Mode when needed to download shots.

     

    Is my computer compatible?

    All computers that are Windows 8 and later are compatible, as are all Apple computers. If you have a Windows 7 PC, then some operating systems do not recognize the ShotKam device once it has been plugged in. The ShotKam comes with a 30-day money back guarantee, so if you noticed that your computer does not recognize the device, please return it for a full refund. 

     

    Do I align the reticle to my POA or POI?

    Your ShotKam should be aligned to your Point-of-Aim, not the Point-of-Impact.

    The reticle will always represent the bead of your gun in your ShotKam videos. The POA is the point-of-aim (where the bead of the gun is). The POI is the point-of-impact which is where the center of your pattern is at a certain distance. We recommend that the ShotKam's reticle be aligned to the Point-of-Aim, not the Point-of-Impact.

    The top instructors who shoot with ShotKam (ex: Harlan Campbell, George Digweed, etc) all setup the ShotKam reticle to be at the POA. The reason being is that they want to “train their subconscious brain on where to put the muzzle”. If the reticle represents the POI, then you’re not imprinting the correct “sight-picture” into your brain as you watch the videos. The more you can imprint the correct sight-picture into your brain, the faster your brain will recognize it and pull the trigger. For example: Most trap guns shoot high because it is a rising clay, so your videos should show that your barrel is just under the clay (like you see it).

     

    How can I stop long video recordings?

    If multiple shots are all saved on the same video, then the camera is registering the action closing as a recoil. Either close the shotgun action a little more gently, or change the Recoil Sensitivity to "Less Sensitive" within the ShotKam mobile app.

     

    VLC Media Player

    We recommend VLC for Windows and Mac computers because it is free, safe, and has a easy frame-by-frame option. It is important to install the Version 2.2.8 and not update your VLC to the latest version (3.0+) because the frame-by-frame freezes in the newest version. Please follow the steps below:

     

    1. Install VLC from our Dropbox account:  Download VLC Media Player
    2. Open either the Mac or Windows PC folder, then click on the icon with three dots [...] and select "Download."
    3. Use the "e" key on your keyboard to go frame-by-frame, or use the space-bar to pause/play.

     

     

    Other Video Player Options:

     

    For Windows PC: We have found a new alternative to VLC Media Player called "Potplayer." It is a completely free media player that allows frame-by-frame viewing by pressing “F” (next frame) and “D” (previous frame). Please watch the following 2-minute tutorial video: How to Download PotPlayer

     

    Written steps are below:


    1. Install Potplayer from the following link: https://daumpotplayer.com
    2. In the middle of the screen there are two options to click, choose the 64-bit download. It will now begin downloading in the bottom left-hand corner of your screen.
    3. Once completed, click the download. You will be asked if English is your language, click Continue.
    4. Follow the prompts: Accept, Continue, and Next. There may be a few loading bars that quickly go away. Once you get to the page with a yellow sidebar which reads "Complete Install Potplayer," it will prompt you to hit "Close."
    5. The installer will load for about 1 minute. Once completed, it will ask you to accept the terms and continue through some more prompts. The final page will ask you to click "Install."
    6. Potplayer will then automatically open on your desktop for you to use. Save it to your Taskbar (icons at the bottom of your computer screen) by right clicking on the Potplayer icon and selecting "Pin to Taskbar."

    How to view your ShotKam videos (Potplayer on Windows PC):


    1. Plug ShotKam into your computer.
    2. Open Potplayer. If you cannot find it, type "Potplayer" into the search bar on the bottom left hand corner of your screen (Windows icon).
    3. Once Potplayer is open, clicked on the three dashed horizontal lines on the bottom right corner of the window.
    4. The window should then extend to the right where you can now see two tabs.
    5. Open the tab called "This PC." Next, click on SHOTKAM, and then the ShotKam folder.
    6. Click on a dated folder, then hit Ctrl + A on your computer. This will highlight all of your videos. Click Open.
    7. Use the "F" key (next frame), "D" key (backwards a frame), and the spacebar to pause/play your videos. If any of the previous 7 steps are confusing, then simply locate your videos within File Explorer (yellow folder), then right click on your mouse and choose "Open with: Potplayer." Your videos will now begin playing.

     

    For Apple Computers: We have found a new alternative to VLC Media Player called "Elmedia Player." It is a completely free media player that allows frame-by-frame viewing by pressing the left and right arrow keys on your keyboard. Please watch the following 2-minute tutorial video: How to Download Elmedia Player

     

    Written steps are below:


    1. Go to Elmedia Player's website here: mac.eltima.com/elmediaplayer.html?utm_source=Google&utm_campaign=media-player
    2. Select "Download" (blue button)
    3. At the top right corner of your browser window, click on the grey down arrow to see your recent downloads.
    4. Double click on "elmediaplayer.dmg"
    5. Drag the Elmedia icon (triangles) over to the Applications Folder. This is to permanently save the video player to your Mac computer.
    6. Your Applications will automatically open, then double click the new Elmedia Player icon.
    7. Find the Elmedia Player icon (two triangles) in the Doc of your computer (bottom of your computer screen), then hold down the Control key and click the icon. Next, select Options > Keep in Dock

    To view your videos (Elmedia Player on Mac computers):

    1. Click on "File" in the top left (next to the Apple icon and Elmedia Player text)
    2. Click "Open" > Select ShotKam in the left column > SHOTKAM > Dated folders > Select your videos
    3. Now click "Open"
    4. Once videos are playing, use the spacebar on your keyboard to pause/play. Use the arrows on your keyboard to go frame-by-frame forwards and backwards.

     

     

    Factory Default Software:

    • For 3rd Generation ShotKam: Click here to download the included software from Dropbox. Watch YouTube video tutorials here.
    • For 2nd Generation ShotKam: Click here to download the included software for the memory card. Watch YouTube video tutorials here. 

     

     

     

     

     

    The Complete User Manual for ShotKam

    Click to download & print the Complete User Manual (PDF)

     

    Control Button: Always start with the ShotKam OFF. Hold control button down:

      • 1 second = Normal Shooting Mode (Green LED)
      • 3 - 7 Seconds = Wi-Fi Mode (Yellow + Green LED)
      • 15+ Seconds = Laser Mode
      • Click once = Power ON/OFF
      • Click once = Waken from Sleep Mode (Flashing Green LED)

     

    LED Lights:

    SOLID LEDs:

    Initial Warm-up
    Fully Charged
    + Connected to Wi-Fi
    Ready to shoot (NOTE: Flashing blue LED will come on after the recoil to indicate a shot was saved).

    FLASHING LEDs:

    Sleep Mode
    Saving Video
      + Memory Full
    + Initiating Wi-Fi Mode
    Charging

    If NO LED lights come on, then perform a hard reset using a paperclip to gently press the small reset hole at the back of the camera. Once complete, fully charge.

     

    STEP 1 – MOUNT YOUR SHOTKAM (ENSURE YOUR GUN IS EMPTY) 

    A. Lay gun on its side on a flat surface, with the barrel end hanging off the edge (a table or countertop is best). 

    B. Remove the 12 Ga bracket that comes attached to your ShotKam using the provided Allen key. There is a spare Allen key in your spare parts bag if needed. 

    C. With the USB connector port facing up and closest to the barrel, place brackets on the ShotKam, ensuring that the rubber ridge of the pad aligns with the grooves in the ShotKam.      

      • * Always mount the ShotKam 3 to 10 inches from the muzzle end of the barrel (NOT on barrel porting holes).  

        D. Using the Allen key, tighten the brackets around the barrel, alternating between screws to ensure correct and even placement, but not yet tightening completely. 

        E. Ensure that the camera is directly under the barrel and finish tightening the screws - DO NOT OVER-TIGHTEN.  

         

          STEP 2 - DOWNLOAD THE “SHOTKAM” APP

          The app is for Smartphones (Android or iPhone), iPads, or Tablets. The app does NOT work on a computer. 

          A. In the App Store (iOS) and Google Play Store (Android), search for “Shotkam” and download the free appDo not open the app yet. 

           

          INITIATE THE BUILT-IN WI-FI:

          • * The ShotKam is equipped with its own internal Wi-Fi. You do not need cellular data, a hotspot, bluetooth, or to be in range of another network/internet source.

          B. Start with your ShotKam OFF, then turn ON the Wi-Fi by pressing and holding the power button for 3+ seconds. Both orange LED lights should come on; wait about 10 seconds until 1 orange LED stops flashing. Once it stops, the other LED will turn green. You are now in Wi-Fi mode. The ShotKam itself has Wi-Fi, so you do not need any other Wi-Fi source. 

          C. Going back to your phone/iPad/tablet, ensure the Wi-Fi is turned ON and go to the device’s settings (Connections > Wi-Fi) and select “Wi-Fi.”

          D. A list of available networks will appear, select “SHOTKAM.”  If you do not see this network, then refresh your list and tap on “SHOTKAM” to connect. Once connected, you may see “Security Recommendation” or “Connected, No Internet.” These are normal messages and your ShotKam Wi-Fi is connected. The Wi-Fi is a direct connection.

          E. Once you are connected to this network, exit your device’s Wi-Fi screen by pressing its “Home” button; now open the ShotKam app.


          NOTE: If the app does not open, then check that your device is still connected to the ShotKam Wi-Fi network. If the app is still not opening, charge the ShotKam for 2 hours and try again.

           

          STEP 3 - ADJUST THE SETTINGS

          To adjust your shooting device (break-action, semi-auto, etc.) or target type (clay or hunting), press the gear icon.

            Once you have adjusted any settings, you must hit the “Back” or “Save” button in the top left corner. Next you will need to align the reticle; continue below.

             

            TO ALIGN THE RETICLE (POINT-OF-AIM INDICATOR):
            Ensure your gun is empty. The reticle is the red dot or crosshair seen in our videos. This is a patented reticle alignment system available only through ShotKam. 
             

            A. Place your gun on a table and point it at a stationary target about 10-30 yards away; align the bead of the gun to the center of the target. We provide an orange target sticker, but you can use any target (e.g. the corner of a roof, tree branch etc.). 

            B. Put your ShotKam into Wi-Fi mode by pressing and holding the power button for 3+ seconds. Both orange LED lights should come on; wait about 10 seconds until 1 orange LED stops flashing. Once it stops, the other LED should turn green. You are now in Wi-Fi mode.
            C. Go to your smartphone and connect to the “ShotKam” Wi-Fi network. 
            D. Open the ShotKam app. 
            E. You will now see the reticle in the center of your screen. If not, your ShotKam may have gone into sleep mode - simply press the power button once to waken it, or bump it. The reticle will now appear.
            F. To align the reticle, tap on the orange crosshair icon (bottom right). 
            G. Use the arrows to center the reticle on the target. You can hold or tap arrows; allow a few seconds for Wi-Fi delay. 
            H. Once the reticle is centered on the target, hit the orange back arrow or  “Save” button on the top left corner of your screen to save the reticle alignment settings.

            I. Exit the app, then turn off the ShotKam (one press of the power button, or two if it is in sleep mode).

             

            HUNTING WITH YOUR SHOTKAM:

            A. First, change the target type to “Flying Birds” or “Ground Game” using the ShotKam app.

            B. When standing with a loaded gun in the field, the ShotKam will need woken up before shooting. Waken the camera by bumping the fore-end or stock of the gun.  Do this when you see a bird approaching. If a shot is taken within 30 seconds of wakening the ShotKam, the video will be saved. If not, the camera will go back into sleep mode. Bumping the gun will restart the 30 second timer. We suggest you practice wakening your ShotKam a few times at home:

            A. With an unloaded gun, close the action and allow the camera to go into sleep mode (approximately 30 seconds).
            B. Imagine a bird flying in and bump the fore-end or stock of the gun to waken the ShotKam.

            NOTE: Once the gun has been bumped to waken the ShotKam (solid green LED), it will stay awake for 30 seconds. If a shot is taken within the 30 seconds, then it will be saved (blue LED). If not, the camera will go back into sleep mode to conserve battery power. Only the recoil will trigger the blue LED.

             

            STEP 4 – CHARGING/BATTERY


            The ShotKam has an internal battery which is rechargeable via the USB port. This battery cannot be accessed directly. The life-expectancy is 2 - 3 years and a battery replacement costs $40 USD + shipping.

             

            Battery life in normal shooting mode, from fully charged, is:
                Clay Shooting: 4 - 5 hours
                Hunting: 4 - 6 hours (produces longer videos)

             

            Battery life in Wi-Fi mode is typically 1 hour. The Wi-Fi mode is for adjusting the ShotKam's settings and for “in-the-field” shot-analysis of problematic targets.

             

            CHARGING THE BATTERY
            Normal charging is via USB port to computer. Our USB cable will convert to the correct voltage, so it can be plugged into any computer or wall adapter internationally.

            A. Remove the rear cap and ensure the ShotKam is OFF.

            B. Use the provided USB cable and place the smaller end into the port of the camera, ensuring the direction of the plug is matched to the direction of the camera port.

            C. Plug the USB port into your computer or the provided wall adapter (flashing red LED = charging). A car adapter with a USB port will also work.

            D. Allow for approximately 2 hours to fully charge. (Solid red LED = fully charged)

            NOTE: Charge within 24 hours of the shooting. The battery will NOT be harmed if left on the charger overnight. 

            E. Remove the USB cable and place the rear cap back. Ensure it is firmly in place, but not over-tightened. Remember, this rear cap with the clear membrane, when correctly in place, is what makes the ShotKam weatherproof as it protects the USB port.

            WEATHER AND YOUR BATTERY

            The ShotKam is made to operate in temperatures from 32°F-110°F (0°C-43°C).
            Extreme cold will shorten your battery life. If you plan to shoot in temperatures below 32°F, then you can extend the battery life by placing hand-warmers around the ShotKam.

             

            STEP 5 - MEMORY CARD

            We use Class 10, 64GB microSD cards. A 64GB card holds approximately 2,000 clay videos. 

            To delete videos:

            A. Highlight the shots that you would like to delete (or select the Folder)

            B. Press the Delete key on your keyboard

            c. Empty the Trash Bin on your computer while the ShotKam is still connected

             

            STEP 6 - READY TO SHOOT

            CLAY SHOOTING

            A. Turn ON the ShotKam with one click of the button (one green LED)
            B. Load the gun and close the action (LED will turn solid green = ready)
            C. Shoot within 20 seconds of closing the action (blue LED will come on after the recoil)
            D. Turn OFF at the end of the day

            NOTE: Do not shoot when in Wi-Fi mode - the ShotKam can only record at half the frame-rate when in this mode (50 frames per second instead of 100fps).

             

            HARD RESET:

            A hard reset should be done if the ShotKam will not turn ON/OFF, or there is no red LED when charging.

             

              Steps to complete a hard reset (this will NOT erase any of your videos):

              1. Unscrew the rear cap.
              2. Straighten out one end of a paper clip.
              3. Carefully insert the paper clip into the small hole below the control button.
              4. Gently push the reset button. You will feel resistance, but don’t press too hard.
              5. Turn the ShotKam ON with a push of the control button.
              6. Screw the rear cap back on by twisting to the right. Ensure it is firmly in place, but not over-tightened.

               

              BATTERY TEST:

              Here is an at-home battery test to see if your ShotKam Camera needs a battery replacement (£49):

              1. Charge your ShotKam via the provided USB cable to your computer for 3 hours. The red LED will stay solid once fully charged.
              2. Disable sleep mode: Turn the ShotKam into Wi-Fi mode, then connect a smartphone or tablet to the ShotKam’s Wi-Fi. Open the ShotKam app, tap on the settings icon (gear), tap on “Wake-Up Sensitivity,” then select “Sleep Disabled - Caution / 1 Hour Battery Life.”
              3. Close the app and turn the ShotKam OFF.
              4. Now turn the ShotKam ON into normal shooting mode (one click of the control button; 1 solid green LED).
              5. Time how long it lasts before it turns off. The “standard” battery life in testing mode is 45 minutes. Keep the camera in a cool room or under a fan. CAUTION: It will get hot; this is normal in test mode.

                 

                RETICLE ALIGNMENT DID NOT SAVE:

                In order to save your reticle alignment, you must hit the "Save" button or back arrow in the ShotKam app. Please follow our manual instructions or watch our step-by-step tutorial on aligning the reticle.

                 

                MISSED RECORDINGS:

                In order for a shot to be saved, it must be taken within 20 seconds of powering on the camera or closing the action (or 30 seconds when hunting). If there is no activity for 20 seconds, then the camera will go into sleep mode to conserve battery. You will notice a slow flashing green LED when in sleep mode. Either press the control button, close the action, or bump the gun to waken the ShotKam (1 solid green LED).

                Check that all of your settings are on "Normal" and that the ShotKam is wakening when the action is closed (LED will turn solid green).

                 

                SEEING THE SHOT PATTERN:

                The ShotKam videos can be slowed down to see the shot pattern, but you will not be able to see it well against a tree background. This is not a big concern, however, as seeing the pattern is typically not very informative. We encourage our customers to study the 10 - 15 pictures (frames) right before the shot was taken. The ShotKam takes 100 frames per second (fps), and studying the 15 frames before the shot is where you will be able to see why you missed (or broke) it. Look for things like collapsing lead which indicates that your eyes "measured" the lead. Studying the hold-point, matching the speed of the bird, and studying the swing and break-point are where the ShotKam can help.

                 

                WHY ARE MY VIDEOS SLANTED?

                Check that the ShotKam is mounted directly under your barrel with the rubber pads of the bracket fitting into the grooves of the ShotKam tube. If they are, then the slant is due to the gun being canted (a tilted mount).

                 

                COMPUTER NOT RECOGNIZING SHOTKAM

                The most common reason for this is that the ShotKam was not ejected safely. Try plugging the ShotKam into a different USB port or a different computer, then safely ejecting it. To safely eject your ShotKam, right-click on "ShotKam" from the left menu (under Devices) and select "Eject".

                For Mac users: locate "ShotKam" from the left menu (under Devices) and hold the "CTRL" key and click, then select "Eject." Or, click the blue eject icon to the right of "ShotKam."

                 

                WHAT DOES THIS LED SEQUENCE MEAN?

                FLASHING BLUE + RED = Your ShotKam's memory is full. Delete shots from the ShotKam (while connected to your computer), and then empty your computer's Trash Bin. The videos are not erased until you empty the Trash Bin.

                SOLID BLUE + RED = Internal error. Please contact us at support@shotkam.com.

                ALTERNATING BLUE, RED, GREEN, YELLOW = Internal error. Please contact us at support@shotkam.com.

                Any other abnormal LED sequence, please contact us at support@shotkam.com.

                 

                ShotKam Safety and Correct Usage

                Read all of the gun or bow manufacturer’s safety information and safety instructions before handling the gun or bow, installing the ShotKam, or using the ShotKam on a gun or bow. Read and apply all of their instructions before using the ShotKam camera to avoid injury.

                WARNING: Failure to follow these safety instructions could result in fire, electric shock, or other injury or damage.

                 

                Lithium-Ion Battery handling:

                The lithium-ion battery inside the ShotKam may present a hazard if mistreated. Do not disassemble, crush, or puncture the lithium-ion battery. Do not remove the battery. Keep the battery dry by using the waterproof membrane seal when the camera may be exposed to water. Do not expose the ShotKam to high temperatures (over 110F). To charge, only use the ShotKam USB Cable with a high-power USB port on a computer or other device which is compliant with the USB standards, or the ShotKam wall charger.

                 

                Disposal information:

                Do not dispose of either the ShotKam Camera or lithium-ion battery in a fire. Dispose of batteries in accordance with local laws and regulations.

                 

                Correct Disposal of this Product:

                This product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use proper return and collection systems or contact us at www.ShotKam.com and we can take this product for environmentally safe recycling.


                FCC Information:

                This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

                1. This device may not cause harmful interference, and 

                2. This device must accept any interference received, including interference that may cause undesired operation.

                Warning: Changes or modifications to this unit, not expressly approved by party responsible for compliance, could void the user’s authority to operate the equipment.

                Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with instructions, it may cause harmful interference to radio communications. There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of these measures:

                • Reorient or relocate the receiving antenna.

                • Increase separation between equipment and receiver.

                • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

                • Consult an experienced radio/TV technician for help.

                 

                Industry Canada:

                This Class B device meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel broulleur du Canada.

                 

                Laser notice:

                ShotKam is a Class II laser device. Laser radiation is emitted when using the laser. Please use caution and do not stare directly into the beam or point at others.

                 

                RoHS:

                ShotKam camcorders comply with the European Union’s R0HS directive 2002/95/EC and similar regulations that may be adopted by other countries for European Sales.

                30-Day Money Back Guarantee:

                If within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a full refund*. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee.

                NOTE: This guarantee only applies to orders placed on ShotKam’s webstore at shotkam.com.

                * Associated shipping fees are not refundable.

                 

                How to Return for Refund:  Request a Return Authorization Form from ShotKam Customer Support by emailing Support@shotkam.com or messaging us through our Contact Us website form.

                 

                One (1) Year Warranty:

                If any technical issue arises within one year of purchase, please email us at support@shotkam.com for a Return Authorization Form. The warranty is non-transferable and remains solely with the original buyer. It does not transfer if the camera is sold to a new buyer.

                 

                In addition to the "Warranty" details below, ShotKam may restrict warranty services when damage is caused by abnormal usage or water damage when the rear cap was not on (water can enter through USB port).

                  

                Warranty Details:

                Please do not attempt to repair or modify the ShotKam Camera yourself. Disassembling the ShotKam Camera will void your warrant. This includes removing the front lens, or the rear metal ring that securely keeps the PCB inside the metal tubing. The only removable piece is the rear screw-on cap.

                ShotKam LLC (“Manufacturer”) warrants to the original end user (“Purchaser”) that for the 1-year (“Warranty Period”), the ShotKam camcorder (excluding any third party software) and accessories (“Product”) will be free from defects in materials and workmanship when properly installed and used for its intended purpose and in its intended operating environment.

                 

                This warranty does NOT apply to any camera that has been either:

                1. Disassembled e.g front lens or rear lock ring removed
                2. Altered, repaired or modified
                3. Damaged or destroyed by accidents or similar events or by any intentional, reckless or negligent acts or omissions of any party.

                 

                In the event of a defect, return the Product to the Manufacturer, but only after instructed to do so by Manufacturer. Purchaser shall ship and bear the cost of shipping the Product to Manufacturer, and Manufacturer shall bear the cost of shipping the Product back to Purchaser (after the completion of service under this limited warranty). Purchaser’s exclusive remedy and Manufacturer’s entire liability under this warranty will be for Manufacturer at its option to repair or replace the Product or refund purchase price less any rebates.

                 

                Manufacturer does not warrant against loss of any data (including data stored on Product returned to Manufacturer for service), and assumes no liability for such loss. Purchaser assumes all liability, and as such releases Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim that may occur resulting from or during use of the Product, whether or not such use is foreseeable by Manufacturer.